Welcome to Dublin Ear, Nose & Throat Associates!

We are dedicated to providing our patients with total care for diseases and disorders of the head and neck. We offer specialty care for all ear, nose and throat problems conveniently located in Dublin, GA to serve surrounding counties. We offer excellent, top-rated service and care right in Middle Georgia.

We focus on providing the most up-to-date treatment combined with the best in customer service for our patients with hearing problems, allergies, sinus infections, snoring or any other ear, nose and throat related problems. Dublin ENT Associates also offers our in office Hearing Center for hearing tests, hearing aid sales, fittings, service, & supplies.

Dublin E.N.T. Associates offers a fast-paced, enriching work environment and an excellent compensation and benefits package (competitive salary, 401K Plan with matching, paid time off, paid holidays, long term disability, life insurance, etc.). Come join us…

We are currently looking for a friendly, dependable Referral Coordinator to join our team!

Responsible for providing exceptional customer service as the first contact for a patient referral & last contact for customers in office visit. Assist patients as they leave their visits to set up follow up appointments and/or outgoing referrals for testing or additional specialists visits. Handles busy phone volume of patient calls, appointment scheduling, & incoming referrals. Performs daily reconciliations by collecting patient payments for supplies, posting payments, etc.

ESSENTIAL FUNCTIONS : Includes, but not be limited to the following:

• Manages eCW EMR incoming referrals & facilitates patient appointments in a timely manner distributing equally among the providers.
• Maintain an open and collaborative relationship with clinics and departments to facilitate seamless referral process.
• Answers all incoming telephone requests and correspondence/letters accurately to ensure timely resolution.
• Manages and organize document scanning to ensure proper patient identification on each document & upload to correct patient charts.
• Collaborates with physicians on the scheduling of testing & follow up visits.
• Prepares patient eCW charts timely and accurately during referral process.
• Coordinates & ensures that all appropriate patient documentation goes with outgoing referrals.
• Answers phones, retrieves voicemail messages and returns calls timely and appropriately.
• Covers front desk duties as needed.
• Performs other duties as assigned.

Qualifications:

• Office skills obtained through applicable job experience and/or appropriate education
• Strong sense of professionalism
• Ability to organize work according to priorities
• Ability to complete projects in a timely and accurate manner while working against specific deadlines
• Ability to carry out special assignments with minimal supervision
• Maturity and tact in dealing with patients, clients and co-workers
• Effective communication with patients, referring physician offices, and co-workers
• Dependability

Minimum Requirements:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Preferred)

Work Location: In person